How to Calculate Average Holding Time?
Average Holding Time calculator uses Average Holding Time = (Average Occupancy*Time Period)/Average Number of Calls to calculate the Average Holding Time, Average Holding Time refers to the average duration that a call or communication session remains active within the system. It is a metric used to analyse and optimise the efficiency of call handling and resource allocation in telecommunication networks. Average Holding Time is denoted by AHT symbol.
How to calculate Average Holding Time using this online calculator? To use this online calculator for Average Holding Time, enter Average Occupancy (Aavg), Time Period (T) & Average Number of Calls (n) and hit the calculate button. Here is how the Average Holding Time calculation can be explained with given input values -> 1.670007 = (2.5*30)/44.91.